Resident Service Department

Resident Service Department

The Resident Service Department (RSD)’s goal is to preserve tenancies through the use of short-term case management, and mental health services.

The RSD consists of the Director of Resident services, Olivia Fields, LCSW and our Part-Time Resident Service coordinator Ayana Cole. The RSD also welcomes new Interns from the Masters of Social Work program from Boston college, every year. The WHA is committed to growing this department to bring excellent services and resources to our residents.

The RSD is responsible for many different on-site programming opportunities included but not limited to:

  • Project Literacy classes
  • Family Center classes
  • Food Security events
  • Higher education fairs (coming soon)
  • Resource fairs
  • Job fairs (coming soon)
  • Senior Center Programming
  • Safety chats with Police and Fire
  • Financial literacy
  • Technology education
  • Wayside Youth and Family Afterschool Program
  • Family fun events through Mass housing’s TAP program

Sign up here: Tap Programming

Your RSD staff can help with accessing free furniture, rental assistance, referrals, childcare vouchers, budgeting education and more.

Thanks to community partners like the Watertown Community Foundation and the Marshall home fund the RSD can supply our older adults with air conditioners. Additionally, all WHA tenants can access our Housing With Dignity spaces. These spaces consist of home and personal hygiene materials, and our gift resource room for families who need help around the holidays, and birthdays.

To schedule an appointment with Resident Services please call 617-393-0334


Watertown Housing Authority

55 Waverley Avenue
Watertown, MA 02472
Phone: 617-923-3950
Fax: 617-923-2466

Emergency Service Number:
617-923-3950 (24/7)

Office Hours:

Monday - Thursday:
8:30 am – 4:30 pm

Friday: by appointment

Maintenance: 24/7

Summer Hours:

Summer hours begin in late May and end in early September.

Monday – Thursday 8:30 am – 4:30 pm. Friday 8:30 am - 12:00 pm.